Returns & Exchanges Policy

Last Updated: March 2026

At Dnaked, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a simple and transparent returns process for customers within the United Kingdom.

1. 14-Day Return Period

Under the UK Consumer Contracts Regulations, you have the right to return your order within 14 days of receiving the item.

To be eligible for a return:

• The item must be unused
• The item must be in original condition
• The item must include original packaging

If 14 days have passed since your delivery, we may unfortunately be unable to offer a refund or exchange.

2. How to Request a Return

To start a return, please contact our support team with your order details.

Email: info@dnaked.com

Please include:

• Your order number
• The reason for return
• Photos if the product is damaged or defective

Our team will provide instructions for returning your item.

3. Exchanges

If you wish to exchange an item for a different size, colour, or product, please contact us within 14 days of delivery.

Exchanges are subject to product availability.

If the requested item is unavailable, we may issue a refund instead.

4. Faulty or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

We may request photos to assess the issue.

If confirmed, we will offer one of the following:

• Replacement product
• Full refund
• Store credit

We will cover the cost of return shipping for faulty items.

5. Non-Returnable Items

For hygiene reasons, certain items may not be eligible for return if they have been:

• Used
• Washed
• Opened or altered after delivery

This applies to bathroom textile products such as towels or robes once used.

6. Return Shipping

Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

7. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to your original payment method
• Processing typically takes 5–10 business days

Shipping fees (if applicable) are non-refundable unless the return is due to an error on our part.

8. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your payment provider
3. Contact us if the issue continues

9. Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Email: info@dnaked.com
Phone: +44 7428 480261
Location: London, United Kingdom