Shipping & Delivery Policy

Last Updated: March 2026

At Dnaked, we aim to provide a reliable and efficient delivery service across the United Kingdom. This policy outlines how we process, ship, and deliver your orders.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been processed, you will receive a confirmation email with delivery details.

2. Delivery Locations

We currently ship to addresses within the United Kingdom.

At this time, we do not offer international shipping.

3. Estimated Delivery Times

Typical delivery times within the UK are:

Standard Delivery:
2–5 business days

Express Delivery (if available):
1–2 business days

Delivery times may vary depending on:

Courier availability
Seasonal demand
Weather conditions
Public holidays

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Order size or weight
Selected shipping method

Any applicable delivery charges will be clearly displayed before completing your purchase.

5. Order Tracking

Once your order has been dispatched, you may receive tracking information from the courier.

Tracking allows you to monitor the progress of your delivery.

6. Delivery Issues

If your order has not arrived within the expected timeframe, please contact us.

We recommend checking:

Your tracking information
Delivery notifications from the courier
Whether the parcel was left with a neighbour or safe place

If your package is confirmed lost, we will work with the courier to resolve the issue.

7. Incorrect Delivery Information

Customers are responsible for ensuring that shipping details are correct at checkout.

Dnaked cannot guarantee delivery if incorrect address information is provided.

Additional shipping charges may apply if a parcel needs to be resent.

8. Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of receiving the package.

Please include:

Your order number
Photos of the damaged product and packaging

Our team will review the issue and arrange a replacement or refund if necessary.

9. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: info@dnaked.com
Phone: +44 7428 480261
Location: London, United Kingdom