Terms and Conditions
Last Updated: March 2026
Welcome to Dnaked. These Terms and Conditions govern your use of our website and the purchase of products from our online store.
By accessing this website or placing an order, you agree to be bound by the terms outlined below.
1. About Us
This website is operated by Dnaked, an online retailer specialising in bathroom essentials including bathrobes and towels.
Business Location:
London, United Kingdom
Contact Email:
info@dnaked.com
Phone:
+44 7428 480261
2. Use of Our Website
By using our website, you confirm that:
- You are at least 18 years old or have permission from a legal guardian.
- You will use the website only for lawful purposes.
- You will not misuse or attempt to disrupt the website.
We reserve the right to suspend access if misuse or fraudulent activity is detected.
3. Products and Descriptions
We aim to ensure that all product descriptions, images, and prices are accurate. However:
- Colours may vary slightly due to screen displays.
- Product images are for illustration purposes.
- Minor variations in materials or design may occur.
Dnaked reserves the right to update product information without prior notice.
4. Pricing and Payment
All prices listed on our website are shown in GBP (£) and include VAT where applicable.
We accept secure payments through authorized payment providers.
Once an order is placed, you will receive an order confirmation email.
Dnaked reserves the right to cancel orders if:
- Payment cannot be authorized
- A pricing error occurs
- Fraudulent activity is suspected
5. Order Acceptance
Your order is considered accepted once it has been processed and dispatched.
Before dispatch, we reserve the right to:
- Decline or cancel an order
- Limit product quantities
- Request additional verification if necessary
6. Shipping and Delivery
We currently ship within the United Kingdom.
Delivery times provided on our website are estimated and may vary depending on:
- Courier services
- Seasonal demand
- Unexpected delays
Dnaked is not responsible for delays caused by courier services or external factors.
7. Returns and Refunds
Customers in the UK are protected under the Consumer Contracts Regulations 2013, which allows you to cancel your order within 14 days of receiving your goods.
To qualify for a return:
- Items must be unused and in original condition
- Items must include original packaging
Certain hygiene products may not be eligible for return if opened or used.
Refunds will be issued once the returned item has been inspected.
8. Intellectual Property
All content on this website including:
- Logos
- Images
- Product descriptions
- Design elements
- Text and branding
are the intellectual property of Dnaked and may not be copied, reproduced, or distributed without permission.
9. Limitation of Liability
To the extent permitted by UK law, Dnaked shall not be liable for:
- Indirect or consequential losses
- Loss of business or profits
- Delays outside our control
Nothing in these Terms excludes liability where it would be unlawful to do so under UK consumer protection law.
10. Privacy
Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, store, and process your information in compliance with UK GDPR.
11. Changes to These Terms
Dnaked reserves the right to update or modify these Terms and Conditions at any time.
Changes will take effect immediately once published on this page.
12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of this website will be subject to the jurisdiction of the courts of the United Kingdom.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Email: info@dnaked.com
Phone: +44 7428 480261
Location: London, United Kingdom